Privacy Policy for The Daily Grind Coffee House

At The Daily Grind Coffee House, located at 14B Clarendon Road, Leeds, West Yorkshire, LS2 9NY, UK, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services, whether in-store, through our catering inquiries, or when purchasing retail items.

1. Information We Collect

We collect various types of information to provide and improve our services.

• Personal Data You Provide Directly: This includes information you give us when placing orders, making catering inquiries, signing up for loyalty programs (if applicable), or communicating with us. This may include your name, contact telephone number, email address, and any specific dietary requirements or preferences for catering services.
• Transaction Data: When you make a purchase, we collect information related to your transaction, such as products or services purchased, payment method details (though we do not store full payment card numbers), and the date and time of the transaction.
• Communication Data: Records of your communications with us, including inquiries, feedback, and customer service interactions.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Fulfilling your orders for coffee, pastries, sandwiches, meals, catering services, and retail coffee beans. Managing your purchases and transactions.
• Customer Service: Responding to your inquiries, providing support, and addressing any issues related to our products and services.
• Internal Operations: For internal record keeping, business analysis, improving our menu offerings, and enhancing the overall customer experience.
• Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes, such as tax and accounting requirements.

3. Legal Basis for Processing (GDPR)

Our legal bases for collecting and using the personal data described in this Privacy Policy depend on the data we collect and the specific context in which we collect it:

• Performance of a contract (e.g., fulfilling your order for food or catering).
• Your consent (e.g., if you choose to participate in a specific promotion).
• Compliance with a legal obligation (e.g., tax records).
• Our legitimate interests (e.g., improving our services), provided these do not override your fundamental rights and freedoms.

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processors for transactions. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When assessing the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the address provided below. We will respond to your request within one month.

7. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

The Daily Grind Coffee House

14B Clarendon Road,

Leeds, West Yorkshire,

LS2 9NY, UK